Terms & Conditions

By accessing or using the Platform in any capacity — as a customer, restaurant, or rider — you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, you may not use the Platform.

BigFoods operates a marketplace that connects independent restaurants and home kitchens ("Restaurants"), independent delivery riders ("Riders"), and customers ("Customers") in Anambra State, Nigeria. BigFoods facilitates discovery, ordering, payment processing, and delivery coordination between these parties. BigFoods does not itself prepare, sell, or deliver food.

You must be at least 18 years old to create an account or use the Platform. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current information during registration and to keep it up to date. BigFoods may suspend or terminate any account found to contain false or misleading information.

Restaurants and Riders using the Platform are independent, self-employed operators — not employees, agents, partners, or joint venturers of BigFoods. BigFoods does not control the day-to-day operations, hours, food preparation methods, or delivery methods of Restaurants or Riders, and is not responsible for the acts, omissions, negligence, or misconduct of any Restaurant or Rider.

Restaurants are solely responsible for the quality, safety, accuracy, and legality of the food they prepare and sell, including compliance with all applicable food safety and public health regulations. Riders are solely responsible for operating any vehicle safely and lawfully and for complying with applicable traffic and licensing laws.

Prices, availability, and delivery estimates displayed on the Platform are set or provided by Restaurants and Riders and may change without notice. Payments are processed through our third-party payment processor, Paystack; BigFoods does not store your full card details. By placing an order or making a payment, you authorize BigFoods and its payment processor to charge the applicable amount.

Verification fees, promotion fees, and platform commissions charged to Restaurants and Riders are disclosed at the time of payment and are, except where these Terms or applicable law state otherwise, non-refundable.

BigFoods may offer paid promotional placement to Restaurants to increase their visibility on the Platform. Purchasing a promotion does not guarantee any specific number of views, clicks, or orders. BigFoods reserves the right to set, change, and enforce pricing, duration, and eligibility rules for promotions at its discretion, including withholding the discounted first-time rate from any Restaurant found to be circumventing it.

Once a Restaurant has begun preparing an order, it generally cannot be cancelled. Where an order is cancelled before preparation begins, is undeliverable through no fault of the Customer, or is materially different from what was ordered, BigFoods may, at its discretion, arrange a refund or credit. BigFoods is not obligated to issue a refund for a Customer's change of mind after an order has been accepted by a Restaurant.

You agree not to:

• Provide false information when registering a Restaurant or Rider account
• Use the Platform for any fraudulent, unlawful, or harassing purpose
• Attempt to circumvent, disable, or interfere with the Platform's security or functionality
• Scrape, copy, or resell Platform data or content without written permission
• Manipulate ratings, reviews, order volume, or promotional pricing eligibility
• Use the Platform to transact outside its payment system in a way that avoids applicable fees

Violation of this section may result in immediate suspension or termination of your account.

When you upload photos, menu descriptions, reviews, or other content to the Platform, you grant BigFoods a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and distribute that content in connection with operating and promoting the Platform. You represent that you own or have the right to share any content you upload.

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, BigFoods disclaims all warranties, express or implied, regarding the Platform, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, BigFoods will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, or data, arising from your use of the Platform, including any act or omission of a Restaurant or Rider. Where liability cannot be fully excluded under applicable law, BigFoods' total liability to you for any claim arising from your use of the Platform is limited to the greater of the amount you paid to BigFoods in the three months preceding the claim, or ₦20,000.

You agree to indemnify and hold BigFoods, its officers, and staff harmless from any claim, demand, loss, or damages, including reasonable legal fees, arising out of your use of the Platform, your violation of these Terms, or your violation of any law or the rights of a third party.

BigFoods may suspend or terminate any account, at its discretion and without prior notice, for conduct that violates these Terms, harms other users, harms BigFoods, or creates legal exposure for BigFoods. You may stop using the Platform and close your account at any time.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms or your use of the Platform that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Anambra State, Nigeria.

BigFoods may update these Terms from time to time. Material changes will be indicated by updating the "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to support@bigfoods.app.